Contact Us

Frequently Asked Questions:

Can you supply nicotine?

No. Nicotine is a Schedule 7 Poison and cannot legally be sold in Australia. 

Can I pre-order hardware?

Sorry, we don't do pre-orders, it's messy and risky and product manufacturers often blow past their projected release dates.

When will my order ship?

99% of the time, orders placed before 9am (Melbourne time) will ship on the same business day. Orders placed after the 9am cut-off will typically ship the next business day.

Check out our shipping page for more information.

Where is my tracking number?

We automatically update parcel tracking numbers between 4pm and 6pm most days, and you'll be sent your tracking number via email. If you entered your mobile phone number during checkout, Australia Post will also send you a text message.

How long will it take for my vape-mail to arrive?

Within Australia, we ship via Australia Post's Parcel Post and Express Post methods.

Express Post is an overnight service to postcodes within the Australia Post Express Network, which is pretty much everywhere except rural and regional areas.

Please do not email us if your parcel does not arrive overnight – while we understand your frustration, we have absolutely no control over Australia Post's delivery process and there is nothing we can do to force them to deliver it any faster.

Parcel Post is Australia Post's standard service and usually takes 2 to 6 business days.

As stated on the checkout page, cart confirmation popup, and order confirmation email, it is not possible to modify your order once it has been placed.

Please note that we're not able to see any more information than you can see on the Australia Post tracking page and we don't have the authority to open an investigation with Australia Post on your behalf. If your parcel is taking longer than normal to deliver, please contact Australia Post directly on 13 POST.

Please do not use this contact form to ask when your parcel will ship, or what your tracking number is. When your order is fulfilled, we'll send you an automated email containing the tracking information, and Australia Post will send you an estimated delivery date. You'll also receive a notification from Australia Post when your parcel is out for delivery so you'll know when the postie will arrive. Tracking information is usually updated between 4pm and 6pm every day.

Check out our shipping information page for more information about how we ship orders.

Do not use this form to request a product return. If you want to lodge a return request, please follow the returns process on our Warranty and Returns page. If you have already submitted a return request and are following up on it, you must include your return authority ID - without it, we won't be able to look up your information.

If you're wondering whether we're going to be stocking or restocking a particular product, make sure you're following our Facebook page as we regularly announce new or restocked products there. Please note that we aren't able to offer pre-orders on new products, nor are we able to reserve specific items for you to purchase at a later date.