Here at VE, we're all vapers ourselves, and we understand how frustrating it can be to receive a faulty device, so we've streamlined our returns process to make it faster and more efficient for you.
READ THIS FIRST:
Vaping gear can sometimes be complex and confusing to use unless you've done your research, so make sure you've Googled the problem you're having and read as much as you can about how to operate your device.
Start with simple troubleshooting steps to begin with - for instance, if your mod won't fire, try changing the batteries (if they're replaceable), try using a different atomiser to eliminate the possibility that it's actually your atomiser that's faulty, and try turning the mod off and on again.
It's important to make sure you've done everything you can to troubleshoot the problem before you return an item to us, because if we receive a returned item that isn't faulty you'll need to pay a return shipping fee of $8 in order for us to send your device back to you.
Please note that;
Unlabelled or otherwise unrecognisable return packages will delay the returns process. We have received a few returns with no identifiable personal information, which obviously makes matching to a customer quite difficult!
- If the item is in good working order and we're unable to detect any problems that would require a refund or replacement, you'll need to pay a return shipping fee of $8 in order for us to return your hardware to you. If the item is faulty and we send you a replacement, we'll cover the cost of shipping.
If you've read all of the above and you've performed troubleshooting on your device and your problem still persists, you can fill in the returns form by clicking here to begin the returns process. Please read this form very carefully and ensure that every single field is filled out and that you follow every instruction exactly as it appears! If you submit this form incorrectly, or neglect to follow each step, we may not be able to process your return in a timely manner.
If you have any questions about the product returns process, or want to follow up on an existing return request, contact us at firstname.lastname@example.org