Australia Post is currently experiencing long delivery delays nationwide due to the coronavirus pandemic, which has lead to an unprecedented volume of mail moving through their network. All shipments to all addresses, including express parcels, will experience additional delivery delays of two to five business days or more. The estimates provided below do not include these delays.
We get a lot of shipping questions from people anxious to get their vape mail, so here's a not-so-brief outline of how our order fulfilment works.
Order Fulfilment and Tracking Numbers
We ship packages in the order we receive them. Choosing "Express" or "Standard" shipping doesn't change your position in the queue, it just changes how quickly Australia Post delivers your parcel.
Orders received before 9am Melbourne time will usually ship out on the same day. Bear in mind that orders placed before 9am on Monday sometimes won't be shipped until Tuesday - over the weekend we usually receive a lot of orders, and although the fulfilment team starts work on Sunday night to begin clearing the backlog, every now and then some orders made between midday Sunday and Monday morning don't make it into the processing queue until Tuesday. In rare cases, such as during a sale or when we've received more orders than usual, it's also possible that if you place an order very close to 9am (8.45am for instance) during the week, it won't ship up until the following business day.
Tracking numbers get issued between 4pm and 6pm. At the start of the day we print the invoices of all the orders that are due to be processed, and the fulfilment team carefully picks and packs your goodies and puts the parcels in a huge stack in our mailing bay. Some time between 4pm and 6pm our local Australia Post contractor (his name is Richard, and he's lovely) arrives in a truck and picks up all the mail and takes it to the Australia Post parcel facility for sorting and distribution. When that happens, we press a button and all the tracking numbers that Australia Post generated get imported back into our shopping cart software, at which point you'll receive an email confirming that your parcel has been shipped.
The process of applying a tracking number to your order and sending you a notification email is entirely automated. We don't do it manually, and we don't have any way to figure out your tracking number before your parcel has shipped, so if you're wondering what your tracking number is there isn't much point emailing us about it - all you need to do is wait to receive the automated email.
Shipping Times and Postage Costs
Orders under $50
Orders over $50
United States and Canada
Hong Kong, Taiwan, Malaysia
Batteries via Express Post
Due to aviation safety regulations, some quantities and types of rechargeable lithium ion batteries cannot be sent via any shipping method that involves aircraft.
You don't need to worry about that when placing your order, just select the items you want to buy and choose whichever shipping method you prefer, and if the combination of products you've ordered can't legally travel by air then we'll change the shipping method for you when we pack your order and we'll refund the price difference if appropriate.
We do not ship to the following countries:
- Congo, Republic of the
- Congo, Democratic Republic of the
- Cote d’Ivoire
- Iran, Islamic Republic Of
- Libyan Arab Jamahiriya (Libya)
- South Sudan
(Yes, there are two separate Congo republics. It's a complicated part of the world.)